Escrow Officer/ Assistant

TN - Franklin
Start Date: 10/1/2026
Pay Rate: $28 - $30 per hour

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About the Role

We're looking for an experienced Escrow Officer to guide our real estate transactions smoothly across the finish line. In this role, you'll manage the entire escrow process from contract to closing. You'll serve as the steady hand ensuring every contract detail, lender condition, and title requirement is met, while keeping buyers, sellers, agents, and lenders informed every step of the way.

If you thrive in a fast-paced environment and pride yourself on top-tier customer service, you'll fit right in.


What You'll Do

  • Manage Escrow Files: Take ownership of residential and commercial transactions from initial contract opening through final closing and disbursement.
  • Prepare Closing Packages: Gather, draft, and audit key closing documents, escrow instructions, settlement statements (Closing Disclosures / ALTA), and deeds.
  • Clear Title Issues: Review title commitments and lender guidelines to identify and resolve liens or encumbrances before closing day.
  • Handle the Financials: Balance closing statements, collect earnest money, order payoffs, and safely disburse funds to all parties once the transaction closes.
  • Keep Communication Flowing: Act as the main point of contact for realtors, buyers, sellers, lenders, and attorneys to resolve roadblocks and provide clear status updates.
  • Coordinate Signings: Oversee document signings, handle notarizations, and ensure all legal documents are recorded properly with county authorities.
  • Stay Compliant: Follow all state guidelines, RESPA/TRID regulations, and internal standards to protect customer funds and data.

What We're Looking For

  • Experience: 2+ years managing escrow transactions from start to finish.
  • Licensing: Active Escrow Officer License and state Notary Public commission (or ability to obtain).
  • Software Skills: Hands-on experience with modern title/escrow software (Qualia, SoftPro, ResWare, or similar).
  • Organization & Detail: A track record of catching small details before they become big issues and managing multiple files under tight deadlines.
  • Communication: Clear, friendly communication—both in writing and on the phone—with a knack for keeping tense situations calm.

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