MortgageBoard

IT Support Analyst

PR - Aguadilla
Pay Rate: $12 per hour

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Job Description
This role involves providing technical support to employees, resolving support requests, and ensuring that all mobile devices and computers operate efficiently. The selected professional will play a key role in onboarding new employees and maintaining information systems, contributing to the overall success of the organization.

Responsibilities

• Provide technical assistance to users, internal teams, and partner companies.
• Resolve employee technical support requests effectively and in a timely manner.
• Respond to employee inquiries related to computer systems and devices.
• Collect and analyze data to identify issues in computer systems and mobile devices.
• Adjust configurations and permissions to resolve issues on computers and mobile devices.
• Create login credentials for new employees during the onboarding process.
• Collaborate with the department in maintaining information systems.
• Install and update software and hardware drivers as needed.
• Contact cabling vendors or external providers when necessary.
• Keep employees informed about the status of their service requests.
• Log and update all service requests in the ticketing system.

Requirements

• Availability to work Monday through Friday, including weekends if necessary.
• Minimum of two (2) years of experience in similar roles, working with mobile devices and computers.
• Associate's or Bachelor's degree in Information Systems, Computer Science, or related field.
• Ability to communicate effectively in both English and Spanish.
• Ability to lift up to 50 lbs and climb stairs.