MortgageBoard

Branch Manager and Escrow Officer

AZ - Paradise Valley

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Position Overview

We are looking for a highly driven Branch Manager & Senior Escrow Officer to lead our Scottsdale office. In this dual-role capacity, you will be the cornerstone of our local operations, combining your technical escrow expertise with strong leadership and business development skills.
Key Responsibilities

1. Escrow Operations & Title Coordination

• Full-Cycle Desk Management: Oversee residential (and/or commercial) transactions from contract receipt to funding and Maricopa County recordation.

• Title Review: Analyze title commitments, collaborate with title officers to clear encumbrances, and ensure all requirements are met prior to closing.

• Document Preparation: Accurately prepare Settlement Statements (CD/ALTA), Affidavits of Property Value, deeds, and other state-specific closing documents.

• Funding & Disbursement: Manage the receipt of buyer/lender funds, ensure strict adherence to Arizona's Good Funds statutes, and authorize disbursements.

2. Branch Management & Leadership

• Financial Oversight: Manage the branch budget, track revenue goals, and control operational expenses to maximize profitability.

• Team Development: Recruit, train, and mentor Escrow Assistants, Junior Escrow Officers, and administrative staff to build a cohesive, high-performing team.

• Workflow Management: Delegate file processing effectively, ensuring all team members are utilizing escrow software efficiently and maintaining a balanced workload.

3. Client Relations & Growth

• Market Expansion: Actively prospect and build relationships with Scottsdale and greater Phoenix area real estate agents, builders, and mortgage professionals.

• Client Experience: Serve as the ultimate escalation point for the branch, resolving 11th-hour issues with professionalism and urgency.

Required Qualifications

• Experience: 5+ years of experience as an Escrow Officer in Arizona, with a minimum of 2 years in a management or leadership capacity.

• Market Knowledge: Deep understanding of the Maricopa County real estate market, particularly the nuances of luxury transactions, HOA disclosures, and local closing customs.

• Regulatory Compliance: Strong working knowledge of Arizona Department of Insurance and Financial Institutions (DIFI) regulations, RESPA, and TRID guidelines.

• Technical Skills: Proficiency with industry-standard title and escrow software (e.g., ResWare, SoftPro, RamQuest) and wire fraud prevention protocols.

• Credentials: Must be a commissioned Arizona Notary Public (or eligible to obtain immediately).

Preferred Skills

• Experience handling complex commercial transactions or 1031 exchanges.

• Exceptional public speaking and presentation skills for hosting educational seminars for local real estate agents.