MortgageBoard

Sales Representative

Company: Call Center
PR - San Juan
Pay Rate: $10.9 per hour

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Job Description
The Call Center Sales Representative provides personalized attention to customers, offering guidance on stays, travel and related services, ensuring a satisfactory experience before, during and after the service. This role requires communication skills, empathy and commercial approach.

Main Responsibilities:

• Attend and guide customers through telephone calls and occasionally face-to-face.
• Actively promote the agency's products and services, eliciting sales with every interaction.
• Enter and maintain accurate data into internal systems related to reservations, quotes and transactions.
• Close sales effectively, applying persuasive techniques and ensuring customer satisfaction.
• Provide prompt, respectful and professional customer service, aligned with company standards.
• Clearly explain available offers, travel conditions and details of stays, resolving doubts effectively.
• Follow up on inquiries, quotes and potential sales to maximize sales opportunities.
• Collaborate with the team to achieve monthly sales goals and customer satisfaction levels.

Requirements

• Flexibility to work extended hours, including weekends and holidays, depending on operational needs.
• At least one (1) year of previous sales experience, ideally in a call center environment.
• Basic knowledge of English language.
• Academic background in tourism, marketing or other related discipline.
• Efficient use of computers and basic technological tools.
• Agility in the use of the keyboard and accuracy in data entry.
• Proactive, collaborative attitude and willingness to work as part of a team.