MortgageBoard

Customer Service Representative

TX - Irving
Start Date: 11/3/2025
Valid Through: 5/8/2026
Pay Rate: $20.98 - $21.68 per hour

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We are seeking an experienced Customer Service Representative to join the team of a National Title Insurance company in Irving. This is a long-term temporary position, and a minimum of 1 year of experience is required.

Job Responsibilities:

• Answer customer inquiries and resolve or escalate issues promptly.
• Follow standard procedures and guidelines.
• Recognize and solve routine problems using established solutions.
• Communicate clearly with customers, clients, and team members.
• Work independently while managing workload effectively.
• Document customer interactions accurately.
• Perform other duties as assigned.

Requirements

• 2+ years of related experience, preferably in a high-volume call center.
• Experience with consumer credit.
• Familiar with credit reports or credit analysis.
• Strong communication, active listening, and problem-solving skills.
• Ability to handle multiple tasks and stay organized under pressure.
• Proficiency with call center software, CRM, and office tools.
• Skilled at de-escalating tense situations with professionalism.