MortgageBoard

Commercial Relations Officer

NY - New York
Pay Rate: $90000 - $115000 per year

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About the Company:

We are a boutique title firm specializing exclusively in commercial real estate transactions across New York. With a high-touch, concierge approach to service, we pride ourselves on our deep industry knowledge and longstanding relationships with clients across law firms, developers, and institutional investors.

Position Overview:

We are seeking a Commercial Relations Manager to serve as the primary point of contact for our existing commercial clients. This role does not involve processing or handling closings directly; instead, it focuses on client satisfaction, engagement, and education throughout the lifecycle of commercial real estate transactions. The ideal candidate is professional, detail-oriented, highly organized, and experienced in commercial title or real estate environments.

Key Responsibilities:

• Serve as the relationship lead for assigned commercial clients, including law firms, developers, lenders, and investors.

• Ensure clients are fully informed on the title process, timelines, and status of their commercial closings.

• Act as a liaison between clients and internal departments to resolve questions, manage expectations, and provide proactive updates.

• Conduct post-closing follow-ups to ensure client satisfaction and identify opportunities to improve service delivery.

• Track client interactions and maintain CRM notes, metrics, and follow-up plans.

• Collaborate with leadership to identify ways to enhance client retention and engagement strategies.

• Represent the firm with professionalism and a service-first mindset during all communications.

Qualifications:

• 3+ years of experience in commercial title insurance, commercial real estate law, or a related client-facing role.

• Strong understanding of commercial closing processes in New York.

• Excellent communication skills, both written and verbal.

• Confident and poised when dealing with C-suite clients, attorneys, and high-stakes transactions.

• Highly organized, tech-savvy, and able to juggle multiple clients and priorities simultaneously.

• CRM or client database experience preferred.

Preferred Skills:

• Prior experience in a title firm, especially with a commercial-only focus.

• Knowledge of New York commercial real estate market.

• Customer success or client services background in legal or real estate fields.

Compensation & Benefits:

• Competitive salary based on experience.

• Potential performance-based bonus.

• Benefits package including health insurance, PTO, and more.