Level 2 Technical Engineer

CA - Torrance
Pay Rate: $60,000 - $90,000 per year

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Responsibilities:

Execute tickets in a well-organized and timely manner.
Successfully deliver projects within specified budgets and timeframes.
Provide exceptional customer service while interacting with clients.
Serve as the primary technical resource and support for the Service Manager.
Collaborate with the CTO and PM on project-based initiatives for clients.
Engage and update clients on project progress and deliver presentations.
Assist the Service Manager in identifying technical skill gaps within the team and develop plans to enhance the expertise of existing staff.
Contribute to scoping projects for new clients or client onboarding.
Ensure that proposed solutions prioritize the client's financial and operational interests over technical convenience.
Proactively identify system or operational issues within clients' infrastructure and hardware, develop remediation plans, and implement permanent solutions.
Proactively initiate tickets/projects to address recurring client issues and modernize their technology stack.

Expectations:

Act as the final authority for resolving complex issues that other technicians cannot solve.
Maintain a minimum daily billing average of 6.5 hours.
Adhere to company policies and procedures, setting an example for other technicians.
Ensure the service department operates effectively according to established policies and procedures.
Serve as a role model for technicians, demonstrating exceptional customer service, compliance with company policies and procedures, and proficient resolution of technical issues.
Successfully complete project-based initiatives within specified timelines and to the satisfaction of clients.
Be available to work weekends as necessary for specialized projects or client initiatives.

Qualifications:

Preferred: Bachelor's degree (not required).
Minimum of 5 years of experience in client-facing roles.
Relevant technical certifications.
Experience in independently managing small projects.
Proficiency in networking and network troubleshooting, Microsoft Office applications.
Experience with Windows Operating Systems, including Windows 7, Windows 10, and Windows 11.
Experience with Windows Server versions 2012 R2, 2016, 2019, and 2022.
Familiarity with cloud environments, such as Office 365/Azure, AWS, and Google Cloud.
Knowledge of Microsoft and Apple platforms.
Proficient management and understanding of Active Directory Environments and Group Policies.
Experience administering and engineering infrastructure in cloud environments.
Experience working in an MSP or providing internal networking and user support for an organization.

Benefits:

Schedule:

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